{"id":4891,"date":"2018-09-25T12:24:38","date_gmt":"2018-09-25T12:24:38","guid":{"rendered":"https:\/\/vestiaire.be\/?page_id=4891"},"modified":"2024-05-31T06:50:57","modified_gmt":"2024-05-31T06:50:57","slug":"uk-online-helpdesk","status":"publish","type":"page","link":"https:\/\/garderobe.nl\/en\/uk-online-helpdesk\/","title":{"rendered":"UK &#8211; online helpdesk"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1200px;margin-left: calc(-0% \/ 2 );margin-right: calc(-0% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0%;--awb-width-medium:100%;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-spacing-right-small:0%;--awb-spacing-left-small:0%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>\n<div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1200px;margin-left: calc(-0% \/ 2 );margin-right: calc(-0% \/ 2 );\"><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:0%;--awb-spacing-left-small:0%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><div class=\"fusion-text fusion-text-1\"><\/div><\/p>\n<h1 class=\"page-title\"><span class=\"base\" data-ui-id=\"page-title-wrapper\">Contact<\/span><\/h1>\n<p>Garderobe.nl is direct bereikbaar voor bestellingen en\/ of assistentie bij het gebruik van een ticketprinter.<br \/>\nOnze klantenservice bedient zowel de Nederlandse als de Belgische markt<\/p>\n<p><strong>E-Mail:<\/strong><\/p>\n<ul>\n<li>Algemene informatie:\u00a0 <a href=\"mailto:info@garderobe.nl\">info@garderobe.nl<\/a><\/li>\n<li>Administratie: <a href=\"mailto:info@garderobe.nl\">info@garderobe.nl<\/a><\/li>\n<li>Indien u een technische vraag heeft, verwijzen wij u graag naar onze online\u00a0<a href=\"https:\/\/garderobe.nl\/nl-helpdesk\">helpdeskpagina\u2019s.<\/a> Daar kunt u veel technische informatie en onze FAQ\u2019s terugvinden. Mocht u daarna nog vragen hebben, dan kunt u contact opnemen via <a href=\"mailto:info@garderobe.nl\">info@garderobe.nl<\/a><\/li>\n<\/ul>\n<p><strong>Telefonisch<\/strong><\/p>\n<ul>\n<li>Verkoop: +31 (0)70 365 0101<em>\u00a0(ma -vrij: 09:00 \u2013 17:00 uur)<\/em><\/li>\n<li>Service: +31 (0)70 346 8634<\/li>\n<\/ul>\n<p><strong>Administratieve informatie<\/strong><\/p>\n<p>Leisure Management Solutions B.V.<br \/>\nRobbert Goedvolk<br \/>\nTerweeweg 114, 2341 CW, Oegstgeest<br \/>\nIBAN: NL88ABNA0494296232<br \/>\nBIC: ABNANL2A<br \/>\nKvK: 27 316 183<br \/>\nBTW: NL8192.13.640.B01<\/p>\n<div class=\"fusion-text fusion-text-2\"><\/div>\n<\/div><div class=\"fusion-form fusion-form-builder fusion-form-form-wrapper fusion-form-1979\" style=\"--awb-tooltip-text-color:#ffffff;--awb-tooltip-background-color:#333333;--awb-field-margin-top:5px;--awb-field-margin-bottom:5px;--awb-form-input-height:40px;--awb-label-font-size:14px;--awb-form-font-size:14px;--awb-form-label-color:var(--awb-color2);\" data-form-id=\"1979\" data-config=\"{&quot;form_id&quot;:1979,&quot;form_post_id&quot;:1979,&quot;post_id&quot;:4891,&quot;form_type&quot;:&quot;ajax&quot;,&quot;confirmation_type&quot;:&quot;redirect&quot;,&quot;redirect_url&quot;:&quot;https:\\\/\\\/garderobe.nl\\\/contact-bedankt\\\/&quot;,&quot;field_labels&quot;:{&quot;naam&quot;:&quot;Naam&quot;,&quot;e-mailadres&quot;:&quot;E-mail&quot;,&quot;telefoonnummer&quot;:&quot;Telefoonnummer&quot;,&quot;branche&quot;:&quot;Branche&quot;,&quot;bericht&quot;:&quot;Bericht&quot;,&quot;&quot;:&quot;&quot;},&quot;field_logics&quot;:{&quot;naam&quot;:&quot;&quot;,&quot;e-mailadres&quot;:&quot;&quot;,&quot;telefoonnummer&quot;:&quot;&quot;,&quot;branche&quot;:&quot;&quot;,&quot;bericht&quot;:&quot;&quot;,&quot;&quot;:&quot;&quot;,&quot;submit_1&quot;:&quot;&quot;,&quot;notice_1&quot;:&quot;&quot;},&quot;field_types&quot;:{&quot;naam&quot;:&quot;text&quot;,&quot;e-mailadres&quot;:&quot;email&quot;,&quot;telefoonnummer&quot;:&quot;phone_number&quot;,&quot;branche&quot;:&quot;text&quot;,&quot;bericht&quot;:&quot;textarea&quot;,&quot;&quot;:&quot;checkbox&quot;,&quot;submit_1&quot;:&quot;submit&quot;,&quot;recaptcha_1&quot;:&quot;recaptcha&quot;,&quot;notice_1&quot;:&quot;notice&quot;},&quot;nonce_method&quot;:&quot;ajax&quot;}\"><form action=\"https:\/\/garderobe.nl\/en\/uk-online-helpdesk\/\" method=\"post\" class=\"fusion-form fusion-form-1979\"><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"width:100% !important;max-width:100% !important;margin-left: calc(-0% \/ 2 );margin-right: calc(-0% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:30px;--awb-padding-right:30px;--awb-padding-bottom:30px;--awb-padding-left:30px;--awb-bg-size:cover;--awb-border-color:var(--awb-color5);--awb-border-top:2px;--awb-border-right:2px;--awb-border-bottom:2px;--awb-border-left:2px;--awb-border-style:solid;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:0%;--awb-spacing-left-small:0%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-text fusion-title-size-three\"><h3 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\">Mijn contactgegevens<\/h3><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1979\"><div class=\"fusion-form-label-wrapper\"><label for=\"naam\">Naam <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"text\" autocomplete=\"off\" name=\"naam\" id=\"naam\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-email-field fusion-form-label-above\" style=\"\" data-form-id=\"1979\"><div class=\"fusion-form-label-wrapper\"><label for=\"e-mailadres\">E-mail <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><input type=\"email\" autocomplete=\"off\" name=\"e-mailadres\" id=\"e-mailadres\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><\/div><div class=\"fusion-form-field fusion-form-phone-number-field fusion-form-label-above\" style=\"\" data-form-id=\"1979\"><div class=\"fusion-form-label-wrapper\"><label for=\"telefoonnummer\">Telefoonnummer <abbr class=\"fusion-form-element-required\" title=\"required\">*<\/abbr><\/label><\/div><div class=\"fusion-form-input-with-icon\"><i class=\"awb-form-icon fa-phone-square-alt fas\"><\/i><input type=\"tel\" autocomplete=\"off\" name=\"telefoonnummer\" id=\"telefoonnummer\" value=\"\"  class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><\/div><\/div><div class=\"fusion-form-field fusion-form-text-field fusion-form-label-above\" style=\"\" data-form-id=\"1979\"><div class=\"fusion-form-label-wrapper\"><label for=\"branche\">Branche<\/label><\/div><input type=\"text\" autocomplete=\"off\" name=\"branche\" id=\"branche\" value=\"\"  class=\"fusion-form-input\" data-holds-private-data=\"false\" minlength=\"0\"\/><\/div><div class=\"fusion-form-field fusion-form-textarea-field fusion-form-label-above\" style=\"\" data-form-id=\"1979\"><label for=\"bericht\">Bericht<\/label><textarea cols=\"40\" autocomplete=\"off\"  minlength=\"0\"  rows=\"4\" tabindex=\"\" id=\"bericht\" name=\"bericht\" class=\"fusion-form-input\" data-holds-private-data=\"false\"><\/textarea><\/div><div class=\"fusion-text fusion-text-4\" style=\"--awb-margin-top:30px;\"><p><strong>Privacy beleid (AVG)<\/strong><\/p>\n<p>Zie onze\u00a0<a href=\"https:\/\/garderobe.nl\/privacy-beleid\/\">privacy policy<\/a>\u00a0voor meer informatie.<\/p>\n<\/div>\n<div class=\"fusion-form-field fusion-form-checkbox-field fusion-form-label-above\" style=\"\" data-form-id=\"1979\"><fieldset><div class=\"fusion-form-checkbox\"><input tabindex=\"\" id=\"checkbox--1-0\" type=\"checkbox\" value=\"Ik ga akkoord met de privacy policy van Garderobe.nl\" name=\"[]\" class=\"fusion-form-input\" required=\"true\" aria-required=\"true\" data-holds-private-data=\"false\"\/><label for=\"checkbox--1-0\">Ik ga akkoord met de privacy policy van Garderobe.nl<\/label><\/div><\/fieldset><\/div><div class=\"fusion-form-field fusion-form-submit-field fusion-form-label-above\" style=\"\" data-form-id=\"1979\"><div ><button type=\"submit\" class=\"fusion-button button-flat fusion-button-default-size button-default fusion-button-default button-1 fusion-button-default-span  form-form-submit button-default\" data-form-number=\"1979\" tabindex=\"\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Bevestig<\/span><\/button><\/div><\/div><div class=\"fusion-form-field fusion-form-recaptcha-field fusion-form-label-above\" style=\"\" data-form-id=\"1979\">\t\t\t\t<div class=\"form-creator-recaptcha\" >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"fusion-form-recaptcha-wrapper\">\n\t\t\t\t\t<div\n\t\t\t\t\t\tid=\"g-recaptcha-id-form-1979\"\n\t\t\t\t\t\tclass=\"awb-recaptcha-v2 fusion-form-recaptcha-v2\"\n\t\t\t\t\t\tdata-theme=\"light\"\n\t\t\t\t\t\tdata-sitekey=\"6LeaNTokAAAAAJwo2Z7C1byEnCvRozA6OHbvxRFj\"\n\t\t\t\t\t\tdata-tabindex=\"\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div><div class=\"form-submission-notices data-notice_1\" id=\"fusion-notices-1\"><div class=\"fusion-alert alert success alert-success fusion-alert-center fusion-form-response fusion-form-response-success awb-alert-native-link-color alert-dismissable awb-alert-close-boxed\" role=\"alert\"><div class=\"fusion-alert-content-wrapper\"><span class=\"alert-icon\"><i class=\"awb-icon-check-circle\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-alert-content\">Bedankt voor je bericht. Hij is succesvol verzonden!<\/span><\/div><button type=\"button\" class=\"close toggle-alert\" data-dismiss=\"alert\" aria-label=\"Close\">&times;<\/button><\/div><\/div><\/div><\/div><\/div><\/div><input type=\"hidden\" name=\"fusion_privacy_store_ip_ua\" value=\"false\"><input type=\"hidden\" name=\"fusion_privacy_expiration_interval\" value=\"48\"><input type=\"hidden\" name=\"privacy_expiration_action\" value=\"anonymize\"><\/form><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1200px;margin-left: calc(-0% \/ 2 );margin-right: calc(-0% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0%;--awb-width-medium:100%;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:0%;--awb-spacing-left-small:0%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:20px;--awb-padding-left:20px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1200px;margin-left: calc(-0% \/ 2 );margin-right: calc(-0% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-flex-grow:0;--awb-flex-shrink:0;--awb-margin-top-large:0px;--awb-spacing-right-large:0%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:0%;--awb-width-medium:100%;--awb-order-medium:0;--awb-flex-grow-medium:0;--awb-flex-shrink-medium:0;--awb-spacing-right-medium:0%;--awb-spacing-left-medium:0%;--awb-width-small:100%;--awb-order-small:0;--awb-flex-grow-small:0;--awb-flex-shrink-small:0;--awb-spacing-right-small:0%;--awb-spacing-left-small:0%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-one\"><h1 class=\"fusion-title-heading title-heading-left\" style=\"margin:0;\"><h1>Online helpdesk<\/h1><\/h1><\/div><div class=\"fusion-text fusion-text-5\"><p>Find manuals, read our answers to frequently asked questions and download the latest software.<\/p>\n<p>Need more\u00a0 help? <a href=\"https:\/\/www.cloakroom.co.uk\/contact-us\/\">Contact us now<\/a>.<\/p>\n<table border=\"1\">\n<tbody>\n<tr>\n<td>\n<h3 style=\"padding-left: 30px;\">Model printer<\/h3>\n<\/td>\n<td style=\"padding-left: 30px;\">\n<h3>Downloads &amp; FAQ<\/h3>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"padding-left: 30px;\"><strong>Coatcheck+<\/strong><\/p>\n<p style=\"text-align: left;\"><img decoding=\"async\" title=\"Coatcheck+\" src=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/11\/cmspages-GARD+.jpg\" alt=\"Coatcheck+\" width=\"150\" height=\"150\" \/><\/p>\n<\/td>\n<td>\n<p style=\"text-align: left; padding-left: 30px;\"><strong><a href=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2024\/05\/Coatcheck-PLUS-User-manual-English.pdf\" target=\"_blank\" rel=\"noopener\">Download: Coatcheck PLUS User manual English (EN)<\/a><br \/>\n<a href=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2024\/05\/Coatcheck-PLUS-Gebrauchsanweisung-Deutsch.pdf\" target=\"_blank\" rel=\"noopener\">Herunterladen: Coatcheck PLUS Gebrauchsanweisung Deutsch (DE)<\/a><br \/>\n<a href=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2024\/05\/Coatcheck-PLUS-Mode-demploi-Francais.pdf\" target=\"_blank\" rel=\"noopener\">T\u00e9l\u00e9charger: Coatcheck PLUS Mode d&#8217;emploi Fran\u00e7ais (FR)<\/a><a href=\"https:\/\/www.cloakroom.shop\/media\/files\/Coatcheck_plus_Manual.pdf\"><br \/>\n<\/a><a href=\"https:\/\/www.youtube.com\/channel\/UCRbyCLENRONbJw9EHif01Rw\" target=\"_blank\" rel=\"noopener\">See instruction Video<br \/>\n<\/a><a href=\"https:\/\/www.garderobe.nl\/media\/downloads\/Coatcheck_OneFive_Setup_ver_4_8.zip\">Download Windows Software<\/a><a href=\"https:\/\/www.cloakroom.shop\/media\/files\/Coatcheck_OneFive_Setup_ver_4_5.zip\"><br \/>\n<\/a><a href=\"https:\/\/www.garderobe.nl\/media\/downloads\/CoatCheck_One_Five_Sample_logos.zip\">Download Sample Logo Pack<\/a>\u00a0<\/strong><\/p>\n<p style=\"padding-left: 30px;\">\n<\/td>\n<\/tr>\n<tr>\n<td style=\"padding-left: 30px;\"><strong>Coatcheck+<\/strong><\/p>\n<p style=\"text-align: left;\"><img decoding=\"async\" title=\"Coatcheck+\" src=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/11\/cmspages-GARD+.jpg\" alt=\"Coatcheck+\" width=\"150\" height=\"150\" \/><\/p>\n<\/td>\n<td>\n<div id=\"faq_id_154\" class=\"label question_event\">\n<div class=\"bbg\" style=\"padding-left: 30px;\">\n<div id=\"faq_id_154\" class=\"label question_event\">\n<div class=\"bbg\"><strong>No print appears on the ticket?<\/strong><\/div>\n<div class=\"bbg\">Please make sure the paper is inserted the right way. The printer uses thermal paper, therefore there is no ink in the printer inself, but inside the paper.<\/div>\n<\/div>\n<div class=\"bbg\">\n<p><strong>The Setup menu is not available<\/strong>.<br \/>\nPlease print a Z report first. Then the settings can be adjusted.<\/p>\n<p><strong>There is nog connection with the software?<\/strong><br \/>\nMake sure WiFi is disabled and allow the printer to pass through your FireWall (click YES at startup). Connect the printer directly to the computer or through a network hub such as a router.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p style=\"padding-left: 30px;\"><strong>\u00a0<\/strong><\/p>\n<p style=\"padding-left: 60px;\">\n<\/td>\n<\/tr>\n<tr>\n<td style=\"padding-left: 30px;\"><strong>Coatcheck ticketprinter<\/strong><\/p>\n<p style=\"text-align: left;\"><img decoding=\"async\" title=\"Coatcheck ticketprinter\" src=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/09\/cmspages-OneFive.jpg\" alt=\"Coatcheck ticketprinter\" width=\"150\" height=\"150\" \/><\/p>\n<\/td>\n<td>\n<p style=\"text-align: left; padding-left: 30px;\"><strong><a href=\"https:\/\/www.garderobe.nl\/media\/downloads\/CoatCheck_OneFive_Manual_122015.pdf\" target=\"_blank\" rel=\"noopener\">Download User Manual (PDF)<\/a><a href=\"https:\/\/www.cloakroom.shop\/media\/files\/CoatCheck_OneFive_Manual_122015.pdf\"><br \/>\n<\/a><\/strong><strong><a href=\"https:\/\/www.youtube.com\/watch?v=D4lsBZJFeN8\" target=\"_blank\" rel=\"noopener\">See instruction Video<\/a><a href=\"https:\/\/youtu.be\/yL5ivhUNXOk\" target=\"_blank\" rel=\"noopener\"><br \/>\n<\/a><\/strong><strong><a href=\"https:\/\/garderobe.nl\/media\/Coatcheck_OneFive_Setup_ver_4_8.zip\">Download Windows Software<\/a><a href=\"https:\/\/www.cloakroom.shop\/media\/files\/Coatcheck_OneFive_Setup_ver_4_5.zip\"><br \/>\n<\/a><\/strong><strong><a href=\"https:\/\/www.garderobe.nl\/media\/downloads\/CoatCheck_One_Five_Sample_logos.zip\">Download Sample Logo Pack<\/a><\/strong><\/p>\n<p style=\"padding-left: 30px;\">\n<\/td>\n<\/tr>\n<tr>\n<td style=\"padding-left: 30px;\"><strong>Coatcheck ticketprinter<\/strong><\/p>\n<p style=\"text-align: left;\"><img decoding=\"async\" title=\"Coatcheck ticketprinter\" src=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/09\/cmspages-OneFive.jpg\" alt=\"Coatcheck ticketprinter\" width=\"150\" height=\"150\" \/><\/p>\n<\/td>\n<td>\n<div id=\"faq_id_154\" class=\"label question_event\">\n<div class=\"bbg\" style=\"padding-left: 30px;\">\n<div id=\"faq_id_154\" class=\"label question_event\">\n<div class=\"bbg\"><strong>Printer can&#8217;t connect to the sofware?<br \/>\n<\/strong>Switch WiFi OFF on your PC. Give permission for the software to pass your Firewall (always click Yes on installing and starting up). Connect direct to your PC or via a network hub such as a router.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p style=\"padding-left: 30px;\"><strong>\u00a0<\/strong><\/p>\n<p style=\"padding-left: 60px;\">\n<\/td>\n<\/tr>\n<tr>\n<td style=\"padding-left: 30px;\"><strong>Coatcheck ticketprinter<\/strong><\/p>\n<p style=\"text-align: left;\"><img decoding=\"async\" src=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/09\/cmspages-Orange.jpg\" width=\"150\" height=\"150\" \/><\/p>\n<\/td>\n<td>\n<p style=\"padding-left: 30px;\"><strong><a href=\"https:\/\/www.garderobe.nl\/media\/downloads\/CoatCheck_Orange_Manual_UK.pdf\" target=\"_blank\" rel=\"noopener\">Download User Manual<br \/>\n<\/a><a href=\"https:\/\/www.garderobe.nl\/media\/downloads\/Active_Cable_Driver_Setup.zip\">Download Installation software active USB cable<br \/>\n<\/a><a href=\"https:\/\/www.garderobe.nl\/media\/downloads\/CoatCheck_205.zip\">Download Windows software for ticketprinter<br \/>\n<\/a><a href=\"https:\/\/www.garderobe.nl\/media\/downloads\/CoatCheck_205_Extra_na_aug._2012.zip\">Download Windows software for ticketprinter XTRA (after August 2012)<\/a><\/strong><\/p>\n<p style=\"padding-left: 30px;\">\n<\/td>\n<\/tr>\n<tr>\n<td style=\"padding-left: 30px;\"><strong>Coatcheck ticketprinter<\/strong><img decoding=\"async\" src=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/09\/cmspages-Orange.jpg\" width=\"150\" height=\"150\" \/><\/td>\n<td>\n<p style=\"padding-left: 40px;\"><strong>No print appears on the ticket?<br \/>\n<\/strong>Please make sure the paper is inserted the right way. The printer uses thermal paper, therefore there is no ink in the printer inself, but inside the paper. This ink will only appear if the right side is up.<\/p>\n<p style=\"padding-left: 40px;\"><strong>The set up menu is not available?<br \/>\n<\/strong>Please print a Z report first.<\/p>\n<p style=\"padding-left: 40px;\"><strong>There is no connection with the software?<br \/>\n<\/strong>Please install the active USB cable first, make sure you use only the original supplied cable, the connection will not work with any other USB cable. After this, print a Z-Report and install the Windows software.<\/p>\n<p style=\"padding-left: 40px;\"><strong>Software says I need to print a Z-report, but I have done so already?<br \/>\n<\/strong>Answer: this normally happens when you press the button in the back too long, so instead of printing a Z-report, you print the previous Z-report again. The solution therefore is simple: press the button on the back, keep it pressed, switch the printer on, and let go as soon as the first part of the ticket is printed, the printer will now print a Z and afterwards you will be able to connect to the software.<\/p>\n<p style=\"padding-left: 30px;\"><strong>\u00a0<\/strong><\/p>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"padding-left: 30px;\"><strong>Blackbox One<\/strong><img decoding=\"async\" src=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/09\/cmspages-BlackBoxOne.jpg\" width=\"150\" height=\"150\" \/><\/p>\n<p style=\"padding-left: 30px;\"><strong>Blackbox Five<\/strong><img decoding=\"async\" src=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/09\/cmspages-BlackBoxFive.jpg\" width=\"150\" height=\"150\" \/><\/p>\n<\/td>\n<td>\n<p style=\"padding-left: 40px;\"><strong>Download your BlackBox manual<\/strong><\/p>\n<div id=\"faq_id_136\" class=\"label question_event\" style=\"padding-left: 40px;\">\n<p>Including instructions for installation, printing cloakroom tickets and management reports.<br \/>\nSome models also allow for setting date &amp; time to be printed on tickets.<\/p>\n<p style=\"padding-left: 40px;\">\n<\/div>\n<div class=\"answer\" style=\"padding-left: 40px;\">\n<div class=\"content-wrapper\"><strong><a href=\"https:\/\/www.garderobe.nl\/media\/downloads\/Blackbox_ONE_Manual.pdf\" target=\"_blank\" rel=\"noopener\">BlackBox One (printer has one blue button)<\/a><\/strong><br \/>\n<strong><a href=\"https:\/\/www.garderobe.nl\/media\/downloads\/Blackbox_m2_(blue)_Manual.pdf\" target=\"_blank\" rel=\"noopener\">BlackBox Five M2 (printer has five blue buttons)<\/a><\/strong><br \/>\n<strong><a href=\"https:\/\/www.garderobe.nl\/media\/downloads\/Blackbox_m1_(red)_Manual.pdf\" target=\"_blank\" rel=\"noopener\">BlackBox Five M1 (printer has five red buttons)<\/a><\/strong><\/div>\n<\/div>\n<div class=\"answer\">\n<div class=\"content-wrapper\" style=\"padding-left: 30px;\"><\/div>\n<div class=\"content-wrapper\" style=\"padding-left: 30px;\"><strong>\u00a0<\/strong><\/div>\n<div class=\"content-wrapper\" style=\"padding-left: 30px;\"><\/div>\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td>\n<p style=\"padding-left: 30px;\"><strong>Blackbox One<\/strong><img decoding=\"async\" src=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/09\/cmspages-BlackBoxOne.jpg\" width=\"150\" height=\"150\" \/><\/p>\n<p style=\"padding-left: 30px;\"><strong>Blackbox Five<\/strong><img decoding=\"async\" src=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/09\/cmspages-BlackBoxFive.jpg\" width=\"150\" height=\"150\" \/><\/p>\n<\/td>\n<td>\n<p style=\"padding-left: 40px;\"><strong>No text printed on ticket?<br \/>\n<\/strong>These thermal printers print on one side of the paper only. Please make sure the paper is not inserted upside down. The coloured side needs to face up.<\/p>\n<div id=\"faq_id_137\" class=\"label question_event\" style=\"padding-left: 40px;\">\n<p><strong>Print quality is bad on part of the ticket?<br \/>\n<\/strong>The printhead needs to be cleaned. Print 20-50 tickets to see if the print improves. If not, the printhead may need to be cleaned with\u00a0cotton bud, dipped in alcohol. You can always contact us to guide you through this process. Make sure the printhead is not damaged by using any sharp material as this would void\u00a0the warranty.<\/p>\n<p><strong>Printer does not feed full ticket through?<br \/>\n<\/strong>Unplug the power, wait for 20 seconds and plug the power back in. The printer will now restart.<\/p>\n<p><strong>Reset Printer<br \/>\n<\/strong>Unplug the power, wait for 20 seconds and plug the power back in. The printer will now restart.<\/p>\n<p><strong>Your question not answered?<br \/>\n<\/strong>Call us now on +31(0)70-346 8634 or send an e-mail to <a style=\"font-family: inherit; font-size: inherit;\" href=\"mailto:info@vestiaire.be\">info@vestiaire.be<\/a><\/p>\n<\/div>\n<div id=\"faq_id_137\" class=\"label question_event\">\n<p style=\"padding-left: 30px;\">\n<\/div>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"padding-left: 30px;\"><strong>Q-Robe &amp; <\/strong><\/p>\n<p><strong>Q-Entry<\/strong><img decoding=\"async\" src=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/09\/cmspages-Qrobe.jpg\" width=\"150\" height=\"150\" \/><\/td>\n<td>\n<div id=\"faq_id_119\" class=\"label question_event\">\n<p style=\"padding-left: 30px;\"><strong style=\"color: #f8b300;\"><strong>Q-Robe and Q-Entry are only supported in The Netherlands.\u00a0<\/strong><\/strong><\/p>\n<\/div>\n<div class=\"label question_event\">\n<p style=\"padding-left: 30px;\">\n<\/div>\n<div class=\"label question_event\">\n<p style=\"padding-left: 30px;\">\n<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"open","ping_status":"open","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4891","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>UK - online helpdesk - garderobe.nl<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/garderobe.nl\/en\/uk-online-helpdesk\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"UK - online helpdesk - garderobe.nl\" \/>\n<meta property=\"og:url\" content=\"https:\/\/garderobe.nl\/en\/uk-online-helpdesk\/\" \/>\n<meta property=\"og:site_name\" content=\"garderobe.nl\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-31T06:50:57+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/11\/cmspages-GARD+.jpg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"7 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/garderobe.nl\/en\/uk-online-helpdesk\/\",\"url\":\"https:\/\/garderobe.nl\/en\/uk-online-helpdesk\/\",\"name\":\"UK - online helpdesk - garderobe.nl\",\"isPartOf\":{\"@id\":\"https:\/\/garderobe.nl\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/garderobe.nl\/en\/uk-online-helpdesk\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/garderobe.nl\/en\/uk-online-helpdesk\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/11\/cmspages-GARD+.jpg\",\"datePublished\":\"2018-09-25T12:24:38+00:00\",\"dateModified\":\"2024-05-31T06:50:57+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/garderobe.nl\/en\/uk-online-helpdesk\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/garderobe.nl\/en\/uk-online-helpdesk\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/garderobe.nl\/en\/uk-online-helpdesk\/#primaryimage\",\"url\":\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/11\/cmspages-GARD+.jpg\",\"contentUrl\":\"https:\/\/garderobe.nl\/wp-content\/uploads\/2019\/11\/cmspages-GARD+.jpg\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/garderobe.nl\/en\/uk-online-helpdesk\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/garderobe.nl\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"UK &#8211; 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